Help Centre
Find answers to common questions about using the RMC Members Portal.
Need more help? Contact R Marine Crawley directly at 07 5529 5007 or mbrown@rmarinecrawley.com.au
Getting Started
How do I log in? You can log in using your email and password, or use ‘Login with Google’ if you registered with your Google account. If you signed up with Google, you won’t have a password set unless you use ‘Forgot Password’ to create one.
I forgot my password Click ‘Forgot Password’ on the login screen and enter your email. You’ll receive a reset link (check your spam folder). The link expires after a short time, so use it promptly.
I signed up with Google but want to use email/password Use ‘Forgot Password’ to set a password for your account. This creates a separate app password (doesn’t affect your Google password). You can then log in either way.
How do I complete my profile? When you first log in, you’ll be guided through onboarding to enter your name and vessel details. You can update this anytime from ‘My Profile’.
Navigating the App
How do I navigate on mobile? Use the bottom tab bar to access main sections: Welcome, Events, Tutorials, News, and Profile. The menu icon (top right) opens the full navigation menu with all features.
How do I navigate on desktop? The sidebar on the left contains all navigation options. Your personal vessel links are highlighted in the ‘My Vessel’ section.
How do I refresh data? On mobile, pull down on any page to refresh. On desktop, click the ‘Refresh Data’ button in the sidebar. You can also tap the refresh icon in the mobile header.
How do I go back? On mobile, use the back arrow in the top left corner. On desktop, use your browser’s back button or the sidebar navigation.
Welcome Page
What is the Welcome page? Your personalised dashboard showing widgets like weather, events, news, and quick links. The layout is customised by R Marine Crawley to highlight important information.
What are the widgets? Widgets are interactive cards showing different content: upcoming events, news feed, weather forecasts, your vessel spotlight, and more. Tap any widget to explore further.
My Vessel
What is Vessel Spotlight? A personalised page celebrating your vessel with photos, welcome message, and video (if provided by R Marine Crawley). Access it from ‘My Vessel’ in the menu.
What documents are available? Depending on your setup, you may have access to: Equipment List, Quick Start Guide, Vessel Connections, Owners Manual, and Warranty Support. These appear in the ‘My Vessel’ section.
I don’t see my vessel documents Contact R Marine Crawley to have your documents uploaded. Once added, they’ll automatically appear in your ‘My Vessel’ section.
What is the Member Photo Page? A link to your professional photos from R Marine Crawley (delivery photos, events, etc). This opens in a new browser tab.
Events
How do I view events? Go to ‘Events’ from the menu or bottom tab. Events are sorted by date with upcoming events shown first. Tap any event to see details and register.
How do I register for an event? Open the event and tap ‘Register’. This opens a registration form (usually JotForm) pre-filled with your details. Complete and submit the form to register.
Why can’t I see some events? Some events are restricted to specific member groups. If you believe you should have access, contact R Marine Crawley.
How do I see my registrations? Currently, check your email for registration confirmations. Your registration status may also appear on the event card.
Invitations
What are Invitations? Exclusive invitations sent to specific member groups for special events, offers, or experiences. If you have invitations, ‘My Invitations’ appears in your menu.
How do I respond to an invitation? Open the invitation to view details and the invitation PDF/image. Tap ‘Respond’ to open the RSVP form.
I don’t see any invitations Invitations are group-specific. If you’re expecting an invitation, ensure you’re in the correct member group or contact R Marine Crawley.
Boating Tutorials
What tutorials are available? A library of boating tutorial videos covering navigation, safety, maintenance, and more. Videos are organised by category and searchable.
How do I watch a tutorial? Browse categories or use search to find videos. Tap a video card to open the player. Videos stream directly in the app.
Can I access tutorials offline? Currently, tutorials require an internet connection to stream. Save videos you want to watch later by bookmarking the page.
Some tutorials are locked Certain tutorials may be restricted to specific member groups based on vessel type or membership tier.
News & Updates
Where does the news come from? News articles are sourced from the R Marine Crawley website, featuring the latest updates, tips, and industry news.
How do I read full articles? Tap any news card to open the full article. This may open in the app or redirect to the website depending on the content.
My Profile
How do I update my details? Go to ‘My Profile’ and tap ‘Edit’ on any section (Personal Details, Partner Info, Vessel Details). Make changes and tap ‘Save’.
How do I change my profile photo? In ‘My Profile’, tap your profile picture or the camera icon. Select a new photo from your device. The image uploads automatically.
Can I add partner information? Yes! In ‘My Profile’, expand ‘Partner Information’ and add your partner’s details. This helps R Marine Crawley personalise your experience.
How do I delete my account? In ‘My Profile’, scroll to ‘Danger Zone’ and tap ‘Delete My Account’. You’ll need to type DELETE to confirm. This action is permanent.
Notifications
How do I receive notifications? Notifications appear as banners in the app and in ‘My Notifications’ (bell icon). You may also receive emails and SMS for important updates.
How do I view all notifications? Tap the bell icon in the header or go to ‘My Notifications’ from the menu to see all your notifications.
Can I opt out of notifications? Contact R Marine Crawley to adjust your notification preferences for email and SMS communications.
Feature Showcases
What are Feature Showcases? Curated presentations highlighting new Riviera models, features, technologies, or special content from R Marine Crawley.
How do I view a showcase? Go to ‘Showcases’ from the menu and tap any showcase card to view the full presentation with images, videos, and details.
Troubleshooting
The app isn’t loading properly Try pulling down to refresh, or close and reopen the app. Ensure you have a stable internet connection. Clear your browser cache if using the web version.
I can’t log in Check your email/password. If you signed up with Google, use ‘Login with Google’. Try ‘Forgot Password’ to reset. Contact R Marine Crawley if issues persist.
My data seems outdated Pull down to refresh on mobile, or click ‘Refresh Data’ on desktop. If data is still outdated, log out and back in.
Videos won’t play Ensure you have a stable internet connection. Try refreshing the page. Some videos may be restricted to certain member groups.
I’m seeing an error message Note the error message and contact R Marine Crawley with details. Screenshots help! Most errors are temporary and resolve on refresh.
RMC Members Portal • R Marine Crawley Your Premium Riviera Dealership